Molly's Story DVD Update
December 15, 2010
Last Chance Before Christams Sale! Limited Edition, Signed DVD's for $19.95 available now for a limited time. Signed by Austin Faure, these keepsakes are the perfect owl lover stocking stuffer. Plus, take advantage of same day shipping, first class mail from December 15th through the 19th. Don't miss this opportunity to share and receive this amazing story before Christmas!
Carlos, Donna and Austin
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November 18, 2010
We received word today that the company that produces the DVDs was backed up. We were expecting a shipment today but now they are saying November 29th. In effect, shipping has been delayed two weeks. We apologize but it is that time of the year.
Carlos, Donna and Austin
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August 17, 2010
The new shipment of DVDs arrived today. We are packaging and mailing them today and tomororw. All DVDs are being shipped First Class Mail.
Carlos, Donna and Austin
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The Official Molly's Story DVD homepage
August 15, 2010
We found a page of orders that did not get shipped. All orders on that page were ordered on July 13 and 14th. So, if you placed your order on either of those days and have not received your DVD we now know why and we will be correcting that this week as soon as the new shipment of DVDs arrives. About 1,300 of the 1,500 ordered DVDs have been shipped. Provided the new shipment arrives on time this week we should have all orders filled by the end of the week. All DVDs are being shipped First Class Mail.
Carlos, Donna and Austin
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August 3, 2010
New shipment of DVDs arrived on time today. We spent most of the day reviewing samples and we will resume shipping tomorrow (Aug 4th). The plan is to have all back-orders and current orders shipped by Friday, Aug 6th. All shipping is First Class US Postal Service, so start watching your mail box.
Carlos, Donna and Austin
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August 2, 2010
We received notice that the DVDs were shipped form Arizona last Friday and we should be receiving them August 3rd, which means we will be able to start shipping on Wednesday August 4th if they arrive on time. We are going to be bringing extra help and hope toget up to date on all shipments by Friday August 6th. We appreciate you patience in this matter.
Carlos, Donna and Austin
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July 22, 2010
Shipments put on hold.
We put all shipments of the DVD on hold today. We had over 400 packaged up with labels and stamps and were headed to the post office when we received notice that it appears we received some bad DVDs.
Also, if you received a notice that your DVD has been shipped UPS, please ignore that message. Nothing has been shipped UPS, that is just a glitch in the system with Pay Pal that we are working to fix. It may take a week or so to get the replacements DVDs. We will keep you posted.
How do you know if you got one of the bad DVDs? Only a few are bad. We think we caught most of them before they were shipped but not all.
You received a bad DVD if it does not play all the way through. If the DVD hangs up or the screen goes black or partially black that is not acceptable and we will replace it. You do not need to send the bad DVD back to us, (don’t spend the money) just toss it out and send us an email with your shipping address, we will confirm your email address as having purchased and we send you a new one when the replacements arrive.
We apologize for this inconvenience, but please bear with us while we resolve this manufacturing issue. One thing is for sure, Austin is getting a real education.
Please Note: A few of you have asked about apparent pixilation on some segments of the DVD. This is due to the quality of the video segments used to create the documentary. This normal and does not mean the DVD is bad.
In an effort to deliver a more comprehensive story, Austin gathered raw video from a variety of sources, each with it's own range in resolution. Video initially captured at a lower resolution cannot be converted to a higher resolution. Despite the pixelation, Austin decided to keep a few lower resolution scenes in the final product because he felt they were integral to the story.
Carlos Royal
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